Effective Date: August 11, 2025
Contact: info@ventally.co
Ventally (“we,” “our,” or “us”) is committed to protecting your privacy and keeping your personal information secure. This policy explains what we collect, why we collect it, and how we use and protect it. By using our website, app, or services, you agree to this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Information You Provide
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Account details (name, email, phone number if provided)
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Subscription/payment information (processed securely by our payment provider — we never store full card details)
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Profile information for listener/venter matching (age range, language preference, availability, demographics)
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Communications (messages, feedback, customer support requests)
b. Information Collected Automatically
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Device details (IP address, operating system, browser type)
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App usage data (pages viewed, features used, session times)
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Cookies and similar technologies (see Section 8)
c. Special Categories
If you choose to share sensitive information (e.g., health or mental wellness concerns) during sessions, this is processed solely to provide our services and is never used for advertising.
2. How We Use Your Information
We use your information to:
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Provide and improve our services
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Match you with suitable listeners or venters
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Process payments and manage subscriptions
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Respond to your inquiries and support requests
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Enforce our Terms of Use and safety policies
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Detect and prevent fraud, abuse, or security threats
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Comply with legal obligations
3. Legal Bases for Processing (EU/UK Users)
We process your information based on:
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Contract necessity (to deliver the service you request)
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Legitimate interests (to improve our platform and ensure safety)
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Consent (where required, such as marketing or certain data types)
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Legal compliance (where required by law)
4. How We Share Your Information
We do not sell your personal data. We may share limited information with:
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Service providers (e.g., payment processors, hosting providers, customer support tools) under strict confidentiality agreements
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Legal authorities where required by law or to protect safety
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Successors in business (e.g., in a merger or acquisition, with notice to you)
5. International Data Transfers
We operate globally. Your information may be processed in countries outside your own, including the U.S., Canada, UK, and Australia. We use safeguards such as Standard Contractual Clauses (SCCs) where required.
6. Data Retention
We keep your information only as long as needed for the purposes described in this policy or as required by law. Account data is deleted within 90 days of a verified deletion request, except where retention is legally required.
7. Your Rights
Depending on your location, you may have the right to:
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Access a copy of your data
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Correct inaccurate information
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Delete your data (“right to be forgotten”)
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Restrict or object to processing
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Withdraw consent at any time
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Data portability
Requests can be sent to info@ventally.co. We will respond within the timelines required by law.
8. Cookies & Tracking
We use cookies and similar technologies to operate our site, improve performance, and analyze usage. You can adjust cookie settings in your browser.
9. Security Measures
We use encryption, secure storage, and access controls to protect your data. However, no method of transmission over the internet is 100% secure.
10. Children’s Privacy
Ventally is not for users under 18. We do not knowingly collect personal data from minors. If you believe a minor has provided data, contact us for deletion.
11. Third-Party Links
Our site or app may contain links to other websites. We are not responsible for their privacy practices.
12. Changes to This Policy
We may update this policy from time to time. Updates will be posted here with a revised effective date.
13. Contact Us
If you have questions or concerns about this Privacy Policy or how your data is handled, please contact:
Ventally Privacy Team
Email: info@ventally.co