Ventally Subscription & Payment Policy
Effective Date: August 10, 2025
Website: www.ventally.co
Contact: info@ventally.co
Ventally Subscription & Payment Policy
Plans
Ventally offers three main subscription plans:
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Pay-As-You-Go – Buy minutes when you need them.
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Premium – 30 minutes per month, plus access to app tools and features.
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Plus – 70 minutes per month, plus access to app tools and features.
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Equity Plan – 30 minutes per month for students, seniors (60+), persons with disabilities, or low-income users.
Processing & Auto-Renewal
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All subscriptions are billed through our secure payment processors (Stripe, Apple App Store, Google Play Store).
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Subscriptions automatically renew at the end of each billing cycle unless canceled.
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Renewal dates and charges are based on the date of your initial purchase.
Rollover
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Premium, Plus, and Equity Plans include a 10-day rollover period for unused minutes.
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Rollover minutes expire 10 days after the end of your billing cycle at 11:59 PM UTC.
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Minutes are counted in full units—partial minutes are rounded up.
Upgrades & Downgrades
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Plan upgrades take effect immediately and are prorated for the remaining billing cycle.
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Downgrades take effect at the start of the next billing cycle.
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No refunds are issued for downgrades mid-cycle.
Cancellations
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Cancel anytime via your account settings or the platform where you purchased (App Store, Google Play, or Stripe).
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To avoid renewal charges, cancellation requests must be submitted before 11:59 PM UTC on the day prior to your renewal date.
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Deleting the Ventally app does not cancel your subsciption.
Refunds
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All purchases are non-refundable except where required by law.
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Fraudulent charges
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Duplicate transactions
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Failure of service delivery
Refunds may be issued in the case of:
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To request a refund, email info@ventally.co within 14 days of the charge.
Chargebacks & Failed Payments
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Failed payments will be retried up to 3 times within 7 days.
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Accounts with unauthorized chargebacks may be suspended.
Taxes & Currency
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All prices are shown in USD and exclude taxes unless otherwise stated.
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Local taxes (VAT, GST, etc.) will be calculated at checkout.
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Currency conversion or bank fees may apply for international transactions.
Free Trials
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Trials may be offered at our discretion.
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At the end of the trial, your chosen plan will auto-renew unless canceled before the trial ends.
Price Changes
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We may adjust subscription prices with at least 30 days’ notice via email or in-app notification.
Responsibility
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You are responsible for keeping your payment details up to date.
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Ventally is not responsible for overdraft fees, declined transactions, or delays caused by your payment provider.
Disputes & Governing Law
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This policy is governed by the laws of the State of Connecticut, USA.
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Disputes will be resolved through binding arbitration in Hartford County, CT, unless prohibited by law.
Privacy & Data
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Payments are processed by Stripe, the Apple App Store, or Google Play.
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See our Privacy Policy for details on how we handle your information.
